Stephanie Domet: What made Jessica Morey and iBme good candidates for the kind of transformational work you do with organizations?
Miki Kashtan: The utter willingness to learn, receive feedback, and be honest; the commitment to collaboration that is real and genuine, which means, in particular, the willingness to ultimately not be able to control the outcome; the capacity to engage with discomfort.
SD: The organization had almost complete staff turnover during the years-long process. What do you make of that?
MK: It’s not at all surprising to me that this happened, because the shift to fully collaborative functioning is a profound paradigm shift, and not everyone is ready for it. Sometimes “not ready” means not ready to make the commitment, and sometimes a person may have the commitment and the desire, and not the capacity to overcome reaction and stay engaged when the going gets tough.
I read that when Zappos decided to adopt the Reinventing Organizations form of functioning, they gave their employees the book and offered a severance package to anyone who wasn’t ready to make the shift with the company. My understanding is that 25%…